Frequently Asked Questions

We sell a wide variety of pallets including standard 48x40 GMA pallets, Euro pallets, block pallets, and custom sizes. We offer both new and used pallets in various grades (A, B, C) to meet different needs and budgets.

Grade A pallets are in like-new condition with minimal wear, no broken boards, and no major stains. They're ideal for retail and export. Grade B pallets have some cosmetic wear and may have minor repairs but are structurally sound, making them perfect for warehousing and internal use.

Yes! We offer competitive bulk pricing for orders of 100+ pallets. The more you order, the better the per-unit price. Contact us for a custom quote based on your volume needs.

For GTA customers, we often offer same-day or next-day delivery. Standard delivery across Southern Ontario is 1-2 business days. For larger orders or deliveries to other provinces, please contact us for specific timelines.

We have no minimum order quantity for standard pallets. Whether you need 1 pallet or 1,000, we can accommodate your order. For custom pallets, minimum quantities may apply depending on specifications.

Yes, we offer both new and used pallets. New pallets are custom-manufactured to your specifications. Used pallets come in various grades (A, B, C) based on condition and are significantly more cost-effective.

Absolutely! We encourage customers to visit our facility or request samples before placing large orders. This ensures you receive exactly what you need for your application.

We buy pallets in any condition! From pristine Grade A pallets to heavily damaged ones suitable only for recycling. We'll assess your pallets and offer fair pricing based on their condition and quantity.

Yes, we offer free pickup service within the Greater Toronto Area for qualifying quantities. For locations outside GTA, pickup can be arranged based on volume and location.

Simply fill out our contact form with details about your pallets (quantity, size, condition) or send us photos. We'll provide a quote within 24 hours, often same-day for standard requests.

Payment terms depend on the arrangement. For smaller quantities, we often pay on pickup. For ongoing partnerships, we can set up regular payment schedules. All payment methods accepted.

For pickup service, we typically require a minimum of 50 pallets in the GTA area. For drop-off at our facility, there is no minimum. Contact us for special arrangements.

Pricing is based on pallet type, size, condition, and current market demand. Standard GMA pallets in good condition fetch the highest prices. We provide transparent pricing and can explain our evaluation process.

Yes! Many of our partners have scheduled weekly or bi-weekly pickups. This ensures you always have space and a predictable revenue stream from your pallet surplus.

Nothing goes to waste. Reusable components are salvaged for repairs. Wood that can't be reused is processed into wood chips, mulch, or animal bedding. Metal fasteners are recycled. We maintain a true zero-waste operation.

Absolutely. Recycling pallets saves trees, reduces landfill waste, and requires less energy than manufacturing new products. Every pallet we recycle represents resources saved and emissions avoided.

Yes, we can provide documentation of recycling for your environmental reporting. This helps businesses meet sustainability goals and demonstrate responsible practices to stakeholders.

Using recycled pallets saves approximately 50,000 trees per year in our operations alone. It reduces landfill waste, lowers carbon emissions by up to 30%, and conserves energy compared to manufacturing new pallets.

Yes! We produce wood chips, mulch, and animal bedding from recycled pallet wood. These products are available for purchase and are popular with landscaping companies and farms.

Partner with us! We provide chain-of-custody documentation, recycling certificates, and regular reports showing how your pallets were processed. We're committed to transparent, verifiable recycling.

We can repair most common damage including broken deck boards, cracked stringers, loose or missing nails, and block damage. Our skilled technicians can restore most pallets to full working condition.

Repair typically costs 40-60% less than buying new pallets. The exact savings depend on the extent of damage and pallet type. We'll always give you an honest assessment of whether repair makes economic sense.

Yes, all our repairs come with a 90-day warranty. If a repaired pallet fails under normal use within this period, we'll repair or replace it at no additional cost.

Yes, we offer on-site repair services for large volumes. Our mobile repair crews can work at your location, minimizing disruption to your operations and reducing transportation costs.

Standard repairs are typically completed within 1-2 business days. For large volumes or on-site work, we'll provide a detailed timeline based on your specific needs.

We recommend repair when the structural integrity can be restored cost-effectively (usually when damage is limited to 1-2 boards). We'll always provide honest advice on which option makes most sense.

We deliver across Canada, with the fastest service in Ontario and Quebec. GTA customers enjoy same-day availability, while other regions typically receive delivery within 2-5 business days depending on location.

Yes, we provide ISPM 15 certified heat-treated pallets for international shipping. These pallets are stamped with proper certification marks and meet export requirements for most countries.

Absolutely. We work with many businesses on ongoing pallet supply agreements. We can set up regular delivery schedules, maintain inventory for your needs, and offer preferential pricing for committed volumes.

Standard deliveries are made Monday-Friday, 7 AM to 5 PM. We can accommodate early morning, evening, or weekend deliveries for an additional fee with advance notice.

Yes, all deliveries come with tracking. You'll receive an estimated arrival window and can track your shipment in real-time. Our drivers will also call ahead before arrival.

Pallets are typically delivered on flatbed trucks. You'll need a forklift or loading dock to unload. If you don't have equipment, we can arrange lift-gate delivery for an additional fee.

Yes! We manufacture custom pallets in any size, from small specialty pallets to oversized solutions. We can customize dimensions, wood type, entry points, load capacity, and special features.

Standard custom orders typically take 3-5 business days. Complex designs or large quantities may require additional time. Rush production is available for urgent needs.

Yes, our team can help design pallets optimized for your specific product, weight requirements, and handling equipment. We can also create prototypes for testing before full production.

Minimum orders vary by complexity. Simple modifications may have no minimum, while fully custom designs typically start at 25-50 units. Contact us to discuss your specific needs.

We accept all major credit cards (Visa, MasterCard, Amex), e-transfer, cheque, and wire transfer. For established business accounts, we offer NET 30 terms.

Contact our sales team with your business information. We'll set up your account within 24-48 hours. Business accounts enjoy benefits like credit terms, volume pricing, and dedicated support.

For new customers placing orders over $5,000, we typically require a 50% deposit. Established accounts with credit terms can order without deposits.

Yes, we provide detailed invoices for all transactions. Invoices can be sent via email or mail and include itemized pricing, quantities, and delivery information.